ATMEL ICE DRIVER WINDOWS 10 KEYGEN
Followed-up with subscribers to ensure resolution of concerns or requests.Maintained a thorough understanding of the products and services supported by the GCSC.Accurately entered subscriber data into GICS, updating information as necessary. Provided information needed to make a purchasing decision regarding their account.Handled customer calls and emails troubleshooting technical issues in a professional, efficient, and effective manner.Assisted in managing customer database and other backend customer service platforms.Traveled internationally to provide on-site technical and product support at various events.Trained other staff to deal with technical issues and established response guidelines.Created a knowledge base to help customers self-service and allow sharing of cross-departmental information.Implemented a help desk system to handle and track all customer issues and trends.Served as the main technical support contact for over 200,000 customers in over 80 different countries.Maintaining company standards as for metrics, such as handle time, claims, callbacks.Processing the orders for customers can be installation orders, work orders for service issues, or equipment replacement orders when customers need a receiver or remote replaced.Troubleshooting issues with signal issues, equipment issues, connection issues, and any other issues where customers are not receiving optimal service from DirecTV.Answering calls from customers, dealing with issues from issues with signal/service to billing issues.Working to maintain team morale and make sure they are kept directed towards excellence.Processing the needed emails to company groups to make sure issues related to employees, orders, and broadcasting business is correctly reported and monitored.Coaching agents to improve their metrics and performance to help towards their success and to ensure company standards are exceeded, when the team lead is away, manage the team as if the lead was there themselves.
Nominated as replacement for MTI baths customer service manager, upon retirement.Praising in MTI baths monthly newsletter, numerous times, for outstanding customer service (copies of newsletters and individual emails available upon request).Processing warranty claims and dispatch technicians on service orders covered by MTI baths warranty terms.Assisting the distributors and sales reps with MTI baths policies and procedures in regards to orders and RMA requests.Troubleshooting electrical systems pertaining to pumps, blowers, heaters, solenoids and so on.Inspecting special order products and make sure they meet MTI baths standards.Staying up to date with individual state plumbing codes pertaining to bath products (baths, sinks, etc.Running monthly reports for department expenses (service order, RMAs, customer relations accounts, etc.).
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